Terms and Conditions

TERMS AND CONDITIONS

Last updated on 18 September 2026

1. WHO YOU ARE CONTRACTING WITH

Tim Zierer, trading as Reelwire, Calle 47A x 47Y 100-1 #818, Fraccionamiento Las
Americas 2, 97302 Merida, Yucatan, Mexico. Sole trader.

These terms govern the Reelwire website, the Reelwire application, its API and its MCP
server. By creating an account you accept them.

Reelwire is sold to organizations and to people acting in a professional capacity. It is
not a consumer product.

2. WHAT THE SERVICE IS

Reelwire takes data, draws it into short video through templates, and publishes the result
to the channels you have connected. You supply the data, the brand and the channels. We
supply the templates, the rendering, the scheduling and the publishing.

We do not write your content, review it, or check whether it is true. What goes out is what
you told us to send.

3. YOUR ACCOUNT AND YOUR WORKSPACE

You are responsible for what happens under your account, including what colleagues you
invite do, and including what an API key or an AI assistant does with a key you issued.

Keep your password and your API keys to yourself. Tell us promptly if either is exposed.
Keys can be revoked at any time from the application.

One person, one account. Accounts are not to be shared.

4. PLANS, ALLOWANCES AND PAYMENT

4.1 Plans are billed per workspace, in advance, monthly or yearly. A year is charged as ten
months.

4.2 Each plan includes a monthly allowance of renders, an amount of storage, and a number
of people. What each plan includes is stated on the pricing page at the time you buy.

4.3 A render is counted when it completes. Allowance does not roll over from one month to
the next. Additional renders can be bought in bundles at the price shown when you buy them.

4.4 Prices are exclusive of tax. Value added tax is added where it is due. Mexican
customers are charged IVA at 16 percent, which appears as its own line on every invoice.

4.5 Changing plan mid-term is prorated: you are charged or credited for the difference at
the moment of the change.

4.6 Subscriptions renew automatically until cancelled. You may cancel at any time and the
plan then runs to the end of the period you have paid for. We do not refund the unused part
of a period.

4.7 If a payment fails we will retry it and tell you. If it keeps failing, the workspace
may be suspended, and a suspended workspace does not render or publish.

5. THE FREE PLAN

The free plan exists so you can see the product work before paying for it. Clips rendered
on it carry a Reelwire watermark, it is limited to Reelwire's own feeds and posts you write
by hand, and it may be changed or withdrawn. It comes with no support commitment.

6. YOUR CONTENT

Your content stays yours. Nothing in these terms transfers ownership of it.

To run the service, you grant us the limited licence we need to do what you asked: to
store your content, process it, render it into clips, translate it where you asked for
that, and transmit it to the platforms you connected. That licence exists for the operation
of the service and for nothing else. It ends when you delete the content.

You confirm that you have the rights to everything you put in, including images, logos,
fonts and any data you send, and that publishing it does not break the law or somebody
else's rights.

7. TEMPLATES, FEEDS AND WHAT YOU MAY DO WITH THEM

The templates and the data sources Reelwire ships are licensed to you for use inside the
service while you have a plan. The clips they produce are yours to publish and keep.

You may not extract, copy, resell or reimplement the templates themselves, or use the
service to build a competing product.

Where Reelwire carries a third-party data source, it is passed on as received. We do not
warrant that it is accurate, complete or timely, and we are not responsible for what you
publish from it.

8. WHAT YOU MAY NOT PUBLISH

Not through us: anything unlawful, anything that infringes somebody else's rights, anything
deceptive about who is publishing it, and anything that breaks the terms of the platform it
is going to.

You are responsible for your own regulatory position. If your industry requires a
disclaimer, a licence or an approval before you publish, that is yours to hold and yours to
put in the template.

We may remove content and suspend a workspace that breaches this section. Where we can, we
will tell you first.

9. THE PLATFORMS YOU CONNECT

Publishing depends on services we do not control. Platforms change their rules, their APIs
and their rate limits, and sometimes refuse or remove posts for reasons they do not
explain.

We will pass on what each platform tells us, and retry where retrying is sensible. We
cannot guarantee that a post will be accepted, that it will stay up, or that a platform
will remain available to us at all.

10. AVAILABILITY

We aim to keep the service running and to render promptly, and priority rendering is part
of what the higher plans buy. We do not offer an uptime guarantee at these prices. Planned
maintenance will be announced where we can announce it.

11. SUPPORT

Support is provided as described on the plan you bought. Free plans carry none.

12. LIABILITY

Nothing here limits liability that cannot be limited by law, including for fraud or for
death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential loss, for lost profit, for
lost business, for lost audience or reach, or for the consequences of anything you chose to
publish. Our total liability in any twelve-month period is limited to what you paid us in
that period.

The service is provided as it is. We do not warrant that it will be uninterrupted or free
of error.

13. ENDING IT

You may close your workspace at any time. We may end this agreement on notice, or
immediately where you have materially breached it.

When a workspace ends, your content is deleted. Export anything you want to keep before
you close it. Invoices are retained for as long as the law requires.

14. CHANGES

We may change these terms. Material changes will be notified to account holders by email
before they take effect, and the date at the top will move. Continuing to use the service
after that is acceptance.

15. LAW AND JURISDICTION

These terms are governed by the laws of Mexico, and the courts of Merida, Yucatan have
exclusive jurisdiction, except where the law of your own country gives you a right to a
different forum that cannot be excluded.

16. CONTACT

contact@reelwire.io, or the postal address in section 1.